 | 3-Part Webinar SeriesLaunching, Structuring, and Scaling a Compliant, Credible AgencyStarting a home care agency requires more than registering a business—it requires understanding the regulatory environment, building strong operational systems, and preparing to deliver services responsibly. The Concept to Opertions program provides practical guidance for individuals launching or developing a home care agency in Massachusetts. This comprehensive three-part webinar series is designed to walk participants through the key steps involved in building a compliant and sustainable agency. We will provide detailed guidance on business formation, workforce compliance, policies and procedures, pricing, marketing, and operational readiness. Sucess is not just about getting clients. It is about building a business that can stand up to scrutiny, sustain growth, and deliver consistent, high-quality care. Join us as we walk through what actually matters: choosing the right model, building defensible systems, and preparing for long-term credibility in a non-licensed environment. | Learning Objectives- Define the appropriate home care business model
- Understand Massachusetts regulatory realities and risk exposure
- Build a compliant operational foundation
- Develop policies, documentation, and systems
- Set sustainable pricing and contracts
- Evaluate readiness for growth and accreditation
| Session 1: FoundationsMay 14, 2026 | 2:00 – 3:30 PM Choosing the Right Model and Setting Up Correctly Focus: Getting the structure right from the start - Private-pay vs. certified vs. hybrid models
- Massachusetts regulatory realities
- Business formation and registrations
- Insurance and liability exposure
- Common startup risks
| Session 2: OperationsMay 21, 2026 | 2:00 – 3:30 PM Building Systems That Hold Up Under Pressure Focus: Turning intent into defensible operations - Core policies and compliance areas
- Hiring, training, and supervision systems
- Workforce compliance basics
- Documentation as protection
- Alignment with accreditation standards
| Session 3: Sustainability and GrowthMay 28, 2026 | 2:00 – 3:30 PM Pricing, Programs, and Scaling Responsibly Focus: Building a business that lasts - True cost of care and pricing strategy
- Contracts, billing, and cash flow
- ASAPs, waiver programs, and PACE
- Marketing aligned with capacity
- Scaling without operational breakdown
- Preparing for accreditation
| Speakers |  | Holly Haringa Principal & Chief Operating Officer; Vice President, Innovations, Corcoran Consulting Group Holly Haringa brings nearly 20 years of experience in home-based care operations, strategy, and organizational growth. As Chief Operating Officer of Corcoran Consulting Group, she oversees performance, transitions, and innovation initiatives and leads data-driven approaches to quality, measurement, and value in home-based care. She is known for translating complex strategy into practical, executable solutions. |
|  | Jake Krilovich Executive Director, Home Care Alliance of Massachusetts Jake Krilovich has served as Executive Director of the Home Care Alliance of Massachusetts since 2022. With more than a decade of experience in health policy and advocacy, he leads the Alliance’s strategic direction, legislative efforts, and member engagement. He previously served as Director of Legislative & Public Affairs at the Alliance and has held advocacy roles with the National MS Society and ZERO – The End of Prostate Cancer. |
|  | Chizoma Nosike, RPT, MBA (HCA) Home Care and Home Health Consultant, Corcoran Consulting Group Chizoma Nosike brings more than 34 years of entrepreneurial experience in acute care, rehabilitation, and home care as a physical therapist and agency owner. She founded a skilled home care agency in Central Massachusetts, secured Medicare and Medicaid certification, developed payer contracts, and later launched a private-pay home care entity. Her agency maintained a four-star Medicare rating and earned multiple Top 25 national patient satisfaction awards. |
|  | Kimberly Skehan Vice President of Accreditation, CHAP Kimberly serves as Vice President of Accreditation, bringing more than 30 years of clinical and operational experience in home health and hospice. She specializes in regulatory compliance, risk management, and survey readiness, supporting providers through the accreditation process and plan of correction follow-up. She serves on national hospice and home care committees, is a certified OASIS reviewer (COS-C), and holds nursing degrees from Southern Connecticut State University and the University of Connecticut. |
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